ENCustomer Support
International Depot Services (IDS) is committed to delivering reliable services and maintaining effective communication with its customers. We provide direct support channels to receive inquiries, offer technical assistance, and address matters related to ISO Tank cleaning, maintenance, repair, and inspection services.
IDS aims to establish clear communication procedures that help customers manage their equipment and coordinate servicing activities efficiently throughout their cooperation with our depot.
1. Customer Support Services
IDS provides assistance for various ISO Tank depot requirements, including:
- Service Consultation: Information about ISO Tank cleaning, repair, refurbishment, modification, and technical inspection.
- Service Inquiries: Assistance with tank information, cargo characteristics, and technical requirements.
- Quotations and Scheduling: Consultation on service scope, quotations, and tank reception arrangements.
- Ongoing Service Support: Communication regarding equipment conditions, operational issues, and service adjustments.
- Post-Service Support: Assistance with completed work, service documentation, and customer feedback.
The specific scope of assistance depends on customer requirements, ISO Tank conditions, and the agreed services.
2. Customer Support Process
Customers may contact IDS by telephone, email, or the contact form available on our website.
Step 1: Submit Your Request
Customers provide their contact details, required services, and a description of the issue. For technical inquiries, including the ISO Tank identification number, previous cargo details, and relevant documentation can help facilitate the assessment.
Step 2: Request Review
The IDS team reviews the information, identifies the support requirements, and contacts the customer for additional details when necessary.
Step 3: Service Recommendations
Based on the equipment condition and available capabilities, IDS recommends appropriate solutions, service scope, and any preparations required before tank reception.
Step 4: Service Coordination and Follow-Up
Once the service arrangements have been confirmed, IDS coordinates the work according to the agreed schedule and conditions. Any issues arising during the process are communicated through the appropriate contact channels.
3. Feedback and Issue Resolution
IDS welcomes customer feedback regarding cleaning quality, equipment condition following repairs, service results, or handover documentation.
Customers are encouraged to provide the ISO Tank identification number, service date, details of the issue, and relevant photographs or supporting documents where available.
IDS reviews each case based on the service records, agreed scope of work, and applicable cooperation terms. Appropriate next steps are discussed directly with the customer following the assessment.
4. Support Hours and Contact Channels
Our customer support team is available during the following business hours:
Monday – Saturday: 8:00 AM – 5:30 PM
Inquiries submitted outside regular business hours will be received through our contact channels and addressed when the responsible team resumes work or according to separately agreed support arrangements.
ISO Tank reception and depot servicing schedules may be arranged separately upon confirmation between IDS and the customer.
5. Contact Information
INTERNATIONAL DEPOT SERVICES COMPANY LIMITED
Hotline: +84 96 991 5108
Email: isotank.depot@idscom.co
Address: Lot K1-1, D3 Street, Phu My II Expanded Industrial Zone, Tan Phuoc Ward, Ho Chi Minh City, Vietnam.
Website: https://depotids.com
IDS is ready to assist customers throughout their ISO Tank depot service experience